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Returns

We have a 30-day return policy on most products, which means you have 30 days after receiving your item to request a return, unless noted otherwise.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@immerseandrecover.com. Please note that returns will need to be sent to the following address: Will be determined by individual product.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@immerseandrecover.com 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@immerseandrecover.com 

 

See below for specific brand return policies:

Ice Barrel

Domestic (US Customers) Return Policy:

If you’re not 100% satisfied with your purchase, we’re here to help!

  1. If your product arrives damaged, we will ship you a new product at no cost.
  2. You can return the product for a refund less restocking fees within 30 days of delivery. Return and restocking fees of 30% apply. The restocking fee covers return shipping, cleaning if required, and repackaging of the product. The product needs to be in its original condition and shipped with the original packaging to be accepted. If the product is not in its original condition and packaging it will NOT be accepted.
  3. Accessories and Wears are not eligible for returns. If accessories or wears arrive damaged please contact support@immerseandrecover.com 
  4. Any and all modifications to any products not authorized in writing by Ice Barrel Inc. are not eligible for returns and will be void from warranties.

International Customers (outside of US) Return Policy:

We do not accept any international returns for our products.

Domestic (US Customers) Return Process:

  1. Please contact support@immerseandrecover.com  for a return shipping label within 30 days of the order date.
  2. Shipment will be scheduled for pick up within 2-5 days of the label being sent. A party must be present for pickup.
  3. Once the product is received it will be inspected, if the return is accepted a refund will be issued within 1-2 weeks. The original payment method will be refunded less the 30% restocking fee.

Cancellation Policy:

You may cancel an order at any time prior to the order entering the “Shipped” stage. Once it has entered the Shipped stage, the order may not be canceled. The entire order must be canceled, you can not cancel specific items. To cancel an order, please contact us at info@icebarrel.com. If your order is eligible to be canceled, Ice Barrel will send you an email confirmation of the cancellation. If you are unable to cancel an order because it has moved to the “Shipped” stage, you may return it as long as it meets the criteria listed above in our Return Policy.

 

Dreampod

All of the return and refund communication will be handled by the authorized retailer. (support@immerseandrecover.com)

The customer has a 30 day window from the date they received the item to return it for a refund.

The item must be unused and in the same condition they received it, including the original packaging.

They must include the receipt or proof of purchase with the return.

Once we receive the item, we will inspect the item and notify you of receipt. We will provide you with an update of the status of your refund after inspecting the item.

If the return is approved, we will issue you a refund equal to the amount we received from you for this specific item, minus the shipping cost.

The customer is required to cover the cost of the shipping when returning an item. Shipping cost are non refundable.

A restocking fee of 20% of the sales will be charged to the client to cover any expenses that cannot be recovered due to the return.  

 Medical Breakthrough

 7 DAY RETURN POLICY

If you are unhappy with your Sauna for whatever reason, please call us to request a return merchandise authorization number. You can return the sauna within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging.Because a sauna which is opened and even installed is no longer new, we cannot resell it; for this reason, only unopened packages will be accepted for returns. Prior written return authorization is required. Any returned sauna must be in its original cartons and packaging at the time of the return request. It is the sole responsibility of the customer to keep the sauna in its original cartons and packaging if return is requested. The sauna must also be secured on the same crate prior to the freight company picking it up. Customers are responsible for return freight shipping, as well as a 25% restocking fee. If you cancel after the product has been shipped and in transit you will be charged the actual cost of the outbound and returned shipping costs, regardless of what promotion was offered when you purchased the sauna. If you cancel before the product is shipped you will be charged a 3% credit card transaction fee.

After we receive the sauna for inspection, we will issue a refund of the sauna. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.

The seven day return does not apply to custom saunas. Custom saunas are non-refundable. However, if there any any aspect of the sauna that came damaged or broken, we will rebuild the parts and ship it to you at our cost. We guarantee our work or we will make it again to your satisfaction.

7 DAY TRIAL PERIOD - Massage Chairs

Once you receive the chair, you have 7 days to use the chair. If you are unhappy with your chair for whatever reason, please call us to request a return merchandise authorization number. You can return the chair within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging.   The original packaging can be purchased for $550 which includes all of the pads and boxes if you do not have it. It is the sole responsibility of the customer to keep the original cartons and packaging.  You must also put the chair back in the original packing and strap it on the pallet it came in prior to the freight company picking it up. Customers are responsible for all freight shipping charges and white glove fees, as well as a 25% restocking fee no matter what was offered when you purchase the chair.

After receiving the massage chair and inspection, we will issue a refund of the chair. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.


Accesories are refundable within 7 days minus a 25% restocking fee and the shipping fees. Massage chair covers are non-refundable because they are hand tailored to fit the chair. All sales are final after the 7 day trial period. The 7 day trial for the massage chair only applies to internet orders. All other orders including cash sales, bank wires, check payments and down payments orders at discounted prices are final. There are no refunds offered on cash purchases. However, if you do not like the chair, you can always pay the difference to upgrade to a different model.

 3 MONTH CUSTOMIZATION PERIOD - Massage Chairs

No matter which massage chair you buy, there is no massage chair that will fit every single person perfectly. Our chair will fit 95% of the people out there, but some people have different parts of their body that are sensitive either due to surgery or different medical conditions. Because of this, depending on which chair you buy, we can customize the chair to fit your body. If you would like the chair customized, please call us at (818)740-7981 and we will have a tailor customize the chair to your body. Custom-Made Chairs™  are only available on some models, so please call us at (818)740-7981 to see if your chair can be customized to help you with any surgery or medical conditions you may have.

CANCELLATION OF ORDER

You can cancel your order within 24 hours of placing your order. If you cancel before the product is shipped, you will only be charged a 3.89% credit card transaction fee because that is what the credit card company charges us. If you cancel after the 24 hour period, then your sauna has already been shipped and you will be charged the cost of the outbound and returned shipping costs, regardless of what promotion was offered when you purchased the sauna.

There are no refunds for custom saunas because everything has to be special order. Custom saunas cannot be cancelled after the 24 hour period because we already ordered testing dates and supplies to make your custom sauna so it gets delivered in a timely manor and heats up properly.

Cold Plunges- 3 years parts warranty

Saunas - 3 years parts warranty

Chairs-  3 years parts warranty, 1 year labor

 

Penguin Chillers 

Cancelation Policy

Please note any orders cancelled within their lead time, prior to shipping, will be subject to a 3% cancellation fee.

 

Return Policy

Returns must be requested within 21 days of original shipment. All returns must be pre-approved prior to shipping your item back to us. All returned items must be in their original condition, with original packaging. A 20% stocking fee applies to all approved returns. When returning a product for a refund, you are responsible for paying all shipping costs. Original shipping costs are non-refundable. There are no refunds available on custom ordered products or chillers.

Refund Process
If upon receiving and inspecting a returned product, it is found to not be in its original condition, the return is subject to rejection. If your refund is approved, your refund will be processed and a credit will be applied to your original method of payment. All refunds may take up to 14 days to process the paperwork and issue your refund.